Privacy policy

What we collect

When you shop with Palki Marketplace we collect the information needed to process and deliver your order, and to answer you when you get in touch.

• Contact details: name, email address, phone number, and delivery address.

• Order information: what you bought, when, and where it was sent.

• Payment confirmation from our processor — we never store full card numbers.

• Site activity: pages viewed and items saved, used to improve what we show you.

How we use your data

We use your information to fulfil orders, provide support, prevent fraud, and — only where you have opted in — to send occasional email about new arrivals and seasonal guides. You can unsubscribe from any email in one click.

Cookies and tracking

We use essential cookies to keep your cart and session working, and analytics cookies to understand which pages help people find what they need. Analytics cookies can be declined without affecting your ability to shop.

Sharing with third parties

We share data only with the processors that make the store work: our payment provider, our delivery partners, and our email platform. We do not sell customer data, and we do not share it for third-party advertising.

Data retention

Order records are kept for seven years where tax law requires it. Support messages are deleted after two years. Saved items and preferences disappear with your account — nothing lingers after you leave.

Your rights

You can request a copy of the data we hold, ask us to correct it, or ask us to delete it. Requests are handled within 30 days. Deleting your account removes your personal data, though we retain order records where tax law requires it.